Last updated: January 10, 2026
Thank you for shopping with Miles Jewellery. Please review our shipping policy below before placing an order.
Non-Custom (Ready-Made) Items:
Orders are processed and shipped within 1–5 business days after payment is received.
Custom or Personalized Items:
Most custom-made items require 10–20 business days for production before shipment.
Certain designs may require additional processing time.
Once your order has been shipped, you will receive a confirmation email with tracking information.
We currently ship to:
United States
Canada
Worldwide (select international destinations)
If your country is not available at checkout, please contact us at:
📧 info@milesjewellery.com
Estimated delivery times after shipment:
United States: 4–15 business days
Canada: 2–15 business days
International: 5–20 business days
⚠️ Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen delays.
Shipping fees (if applicable) are calculated and displayed at checkout
Any free shipping promotions will be shown during checkout
International orders may be subject to customs duties, taxes, or import fees
These charges are not included in the product price or shipping cost
Customers are responsible for any applicable customs fees
Once your order ships, a tracking number will be sent to your email.
Please allow 24–72 hours for tracking information to update.
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses
Additional shipping fees may apply if a package must be resent due to address errors
We are not responsible for delays caused by carriers, customs, or events beyond our control
If tracking shows “delivered” but the package is not received, please contact your local carrier first
For further assistance, contact info@milesjewellery.com
If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
📧 info@milesjewellery.com
🌐 https://milesjewellery.com
We aim to respond to all inquiries within 24 hours.