Last updated: August 14, 2026
Thank you for shopping with Miles Jewellery. Every purchase includes free worldwide shipping with DDP.
Once an order ships, a confirmation email with tracking information will be sent.
Miles Jewellery provides free worldwide shipping for every purchase to destinations available at checkout. No standard shipping fee is charged for eligible destinations.
If your country is not available at checkout, contact info@milesjewellery.com.
Every order ships DDP (Delivered Duty Paid). Applicable customs duties, import taxes, and customs fees are included. Customers will not be asked to pay additional import charges when the order is delivered.
Estimated delivery times after shipment are:
Delivery times are estimates and may vary because of customs processing, local postal services, carrier delays, or other events outside our control.
A tracking number is sent by email after the order ships. Please allow 24–72 hours for tracking information to update.
Please ensure the shipping address is correct and complete at checkout. Incorrect or incomplete addresses can cause delays, and additional shipping fees may apply if a package must be resent because of an address error.
If tracking shows “delivered” but the package cannot be found, contact the local carrier first. For further assistance, contact info@milesjewellery.com with the order details.
If a package arrives damaged, contact us within 7 days of delivery with the order number and clear photos of the item and packaging.
Miles Jewellery customer support is available 24/7. Use our Contact Us form or email info@milesjewellery.com.
For quick answers, visit our FAQ.