Last updated: August 14, 2026
This policy distinguishes non-custom, ready-made items from custom and personalized items.
Non-custom, ready-made items may be returned or exchanged within 30 days of delivery. To be eligible, an item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase. Contact us for authorization before sending anything back.
Custom and personalized items are final sale and cannot be returned or exchanged. This includes products made, engraved, sized, designed, or otherwise personalized specifically for the customer.
If a custom or personalized item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can make it right.
Inspect your order when it arrives. If any item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos. When the issue is confirmed, Miles Jewellery will arrange the appropriate replacement, repair, or other resolution and cover the related return shipping cost.
Use the Contact Us form or email info@milesjewellery.com with your order number and reason for the request. If approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.
For approved returns of non-custom items, the customer is responsible for return shipping. If the return is caused by a Miles Jewellery error, such as a damaged, defective, or incorrect item, Miles Jewellery covers the return shipping cost.
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
Every Miles Jewellery purchase, including custom and personalized items, includes a lifetime warranty. To request warranty support, contact us with your order number and clear photos of the issue.
Contact us within 2 hours of placing an order if you need to request a change or cancellation. We will help when possible, but cannot guarantee changes or cancellation once processing or production has begun.
Customer support is available 24/7. Use the Contact Us form or email info@milesjewellery.com. You can also review our FAQ for quick answers.