Privacy policy

Last updated: September 15, 2026

This Privacy Policy describes how Miles Jewellery (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://milesjewellery.com (the “Site”).

This policy explains our privacy practices. Visiting our Site or making a purchase does not replace any consent required by applicable law.

1. Information We Collect

Personal Information

When you visit the Site, place an order, or contact us, we may collect certain personal information, including but not limited to:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order details and purchase history

Automatically Collected Information

When you browse the Site, we may automatically collect information such as:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referring website or search terms

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience, analyze website traffic, and prevent fraud. You can control cookie preferences through your browser settings and, where available, the cookie choices on our Site. Advertising technologies may also be used subject to applicable law, your choices, and any required consent.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship orders
  • Communicate with you regarding your order or inquiries
  • Provide customer support
  • Improve and optimize our website and services
  • Screen orders for potential fraud or security risks
  • Send marketing or promotional communications (only if you have opted in)

We do not sell or rent personal information for monetary payment. Certain disclosures for advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Where these rules apply, you may opt out as described below.

3. Sharing Your Information

We may share your personal information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services

We may also disclose your information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

Customer matching and personalized advertising

Subject to applicable law, your choices, and any required consent, we may use Google Customer Match to match eligible customer contact information collected directly through our store with Google accounts. This can help us show relevant ads, measure advertising, and distinguish existing customers from prospective customers. We may share limited identifiers needed for matching, such as your email address, phone number, or name and postal address. We do not provide payment card details for customer matching.

Identifiers may be converted into a hashed format as required by the service. Hashing is a security measure; it does not make identifiable customer data anonymous or remove applicable privacy obligations. Google processes matched data under its applicable terms and Privacy Policy. Learn how Google uses information from sites and apps at Google's partner-sites information page.

We do not treat placing an order, subscribing to email, or this policy update alone as permission for every advertising use. Where consent is required for advertising data sharing or personalized advertising, we must obtain it before that use and respect withdrawal. We do not use customer lists to infer sensitive characteristics such as religious beliefs. Contact information obtained through a third-party marketplace is not automatically eligible for advertising use merely because it appears in our store records.

You can request that we exclude your contact information from customer matching, or withdraw applicable consent, by emailing info@milesjewellery.com. Depending on your region, you can also use our data sharing opt-out page and the cookie choices made available on our Site. Google advertising preferences can be managed at My Ad Center. Browser cookie settings alone may not remove contact information from a customer list, so contact us for that request. Opting out of advertising does not prevent necessary order, security, or service communications.

We retain information used for customer matching only as needed for the stated purposes and applicable legal requirements, and update or remove it when required by applicable law, your choices, or the advertising service's rules. Publishing this notice does not retroactively change your previous consent choices.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. This includes SSL encryption and secure third-party payment gateways. However, no method of transmission over the Internet or electronic storage is completely secure.

5. Your Rights

Depending on your location (including the United States, Canada, and other regions), you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

6. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information, please contact us so we can remove it promptly.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

📧 Email: info@milesjewellery.com
🌐 Website: https://milesjewellery.com